Shipping Method and Cost

We usually use the shipping methods by EMS, DHL to your door, the tracking numbers are available after we ship.

Shipping Time

Orders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information.

*Packaging Time (one or two business days)
After your payment goes through, usually your order will be sent to the shipping company on the day of packing or no later than the next day.
When your original order is out of stock, we will contact you promptly to let you know, if you agree to make an exchange, the order will be sent to the shipping company on the day of packing or no later than the next day.

NOTES:

1. Usually we will process your order once you finish your payment. But sometimes, we have to verify your order before we process it by sending you an email. Your cooperation will be much appreciated.

2. Please provide us a detailed and correct delivery address so that we can deliver your order successfully. Currently, P.O. Box address will not be accepted. The customer will bear full responsibility of the lost if the parcel was lost on the way because of a wrong delivery address.

3. We’re sorry, but we can’t change the delivery address of your parcel once your order has been shipped out. If you aren’t available when your parcel is delivered, the mail carrier will leave a calling card with instructions on how to pick it up.

4.When placing an order, your billing address must correspond to the address of your credit card otherwise we will not be able to process your order.

Shipping Address

We apologize for the inconvenience, but we cannot ship to P.O. boxes. All parcels will be held for picking up if cannot be signed or delivered. So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.

Tracking

The shipping of your parcel is track able online. After your order is shipped out, a confirmation email with the online tracking number and link will be sent to you.

Return

In order to get 100% customer satisfaction, we will try our best to let all of our customer’s requirement come true. We have completely confidence about our items and make sure all products have top quality and no doubt our customers will love them! However, in the case customer wish to return products, we also offer a 3 days return policy, based on you have received the package.

Please read this policy carefully if you need to return your order. This is our Detailed Standard Return Policy. Unless another return policy is indicated, watches sold by dubaiwatchstore.com are covered by this Standard Return Policy. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item.

Please find the details below:

1. If you have any question about the items, please feel free to contact us first; you can send email to info@dubaiwatchstore.com,  explain the reason clearly why you want to return the items. Then we will give you a returning address: please do not send back to us directly.

2. Please note the product must be returned unused and in the original condition you received, with all original packaging and no signs of used. The item must be returned during 3rd day after clients receives the parcel. Full amount of the watch must be returned to the sender(in this case to the address through where client has payed). Used products can’t be refund. The reason for returns caused by yourself (eg, size, color you choose), cannot be accepted.

3. After you send out the returning parcel, please tell us the tracking number or delivery confirmation number. Return shipping fee is responsible by the customer.

4. As soon as we receive your returning items, all about the items checked go well, we will refund all of the money as you wish.

Warranty

  • We offer a 1 Year Warranty on all Watches against mechanical failures.

  • We would First like you to Email us your Problems as many issues can be fixed or adjusted by yourself.

  • We will repair your product within the warranty period provided that :

The item has a manufacturer defect.

  • The item does not function according to the specifications on the web site.

  • The customer assumes all shipping expenses.

  • The replacement is the same model as the original purchase, If you wish to change for some other Model, small additional charges might or might NOT apply which is why we would require you to contact us first if that is the case.

Warranty does not cover the following occurrences :

  • Mishandled merchandise by Custom

  • Cracked glass (Not because of Shipping

  • Unreasonable wear and tear of any kin